Help Center

Back to home

Help Center

Frequently asked questions

Frequently asked questions

For hospitals

What options are available for logging into the diary from my own work environment?

What should I do with signed consent forms?

I want to use the Post-IC Diary in my hospital.

Can the Post-IC Diary also be used for other departments?

What is the added value compared to the paper diary we currently use? Does it justify the cost?

What does the contract look like?

What about security?

Can family members continue to write in the diary when the patient is transferred to a rehabilitation center?

If a patient is readmitted to the hospital, can the diary be reopened?

How many accounts are available for co-writers?

Can the 'i' button also provide information from the department, such as visiting hours or departmental videos?

Will the diary be discontinued when the patient moves to another department?

See more

For healthcare professionals

Can I, as a nurse, contribute to multiple diaries?

Can family members only write in the diary when they are in the hospital?

If the family does not want to write or is not available, can I start the diary myself?

I am a nurse and forgot my password. What can I do?

If I set a name for the patient, will the patient see this name too?

When will we be able to share photos?

Will the patient receive a notification for new messages?

Can nurses read family members' messages?

Do the nursing staff need to manually transfer the content from paper diaries to the Post-IC Diary?

For which ICU patients is the decision made to use the diary?

As a nurse, how do I open another patient's diary?

What if a message is posted in the wrong diary?

My colleague and I cannot read each other's messages.

See more

For patients, family and friends

My wife/husband/father/mother has passed away. How can I keep the diary?

Can my cousin in Canada also co-write?

After my father, now my mother has also been admitted. Do we need to keep two diaries?

My grandfather is in the hospital, and now my father is also sick. But he was the legal representative of my grandfather. My mother should become the new legal representative.

Can the diary be printed?

See more

For everyone

I received a journal code to write with, but the code is not working.

I forgot my password.

Transfer to another hospital.

Is the app available in another language, such as Spanish?

My phone was stolen, and someone is posting strange messages.

Is the Post-IC, the Diary that Cares free?

Can I write in multiple diaries?

If I use the diary on my personal phone, will my phone data be shared through the diary?

Can videos be added?

See more